![Two students look at laptop](/sites/default/files/styles/page_header_small/public/uploads/Students%20and%20laptop_homepageheader.jpg?h=43ec9670&itok=ums9tQZP)
![Two students look at laptop](/sites/default/files/styles/page_header_small/public/uploads/Students%20and%20laptop_homepageheader.jpg?h=43ec9670&itok=ums9tQZP)
Educational Technology Services (ETS)
Tech Support (IT Desktop Support)
The College of Education uses in-house resources to provide both faculty and staff with on-site desktop support for university owned computers. You can access desktop support through your Departmental Technical Contact (DTC), as listed on a page tab. Most departments have more than one contact, and are listed with a primary and secondary DTC. This is free to the departments. Please contact your DTC for details on how to access this service (procedures may vary between departments).
![Ron Yerby working on a computer](/sites/default/files/uploads/techsupportRon_0.jpg)
Remember that DIT still provides free phone-based and web-based assistance to ÀÖ²¥´«Ã½ employees through their help desk (, or x51500). This is totally separate from our DTC services, and should not be used to request on-site service.
If you have any questions about this service, please feel free to contact the Desk Manager.
Educational Technology Services provides direct, in-house, desktop support for on-site College of Education faculty and staff.
In order to make the process of acquiring these services as simple as possible, each department has identified a contact, or contacts (Department Tech Contacts or DTCs), who will submit online tickets for service. Please contact them about department-specific procedures for requesting this service. Those contacts are listed below:
ETS currently uses a proprietary system for submitting, tracking, and recording trouble tickets, called COE Ticket Tracker.
DTCs may access the system via the following link: